Orders in The Netherlands are delivered within 1 business day.

Orders to European countries are delivered within 1-3 working days.

Delivery time of International orders vary from 3-7 business days.

We always ship our products free of charge. Our website displays the final price for each delivery and there will be no additional costs or surcharges for you.

You are entitled to return all products from the AluPacific within 30 days of receiving the merchandise, provided the merchandise is complete, unused, and undamaged.

We offer the following payment methods: iDeal, Credit Card, PayPal, ApplePay, Google Pay, Amazon Pay Visa, Amex, Bancontant.

Once your order has left our warehouse we will send you an email with a tracking link from the shipping provider. This link can be used on the shipping partner’s website to see where your order is located.

We always ship our products free of charge. Our website displays the final price for each delivery and there will be no additional costs or surcharges for you.

AluPacific currently delivers worldwide to every Country if our carriers can deliver.

Orders in The Netherlands are delivered within 1 business day.

Orders to European countries are delivered within 1-3 working days.

Delivery time of International orders vary from 3-7 business days.

Alupacific uses DHL or UPS depending on the country the order is made from.

Once your order has left our warehouse we will send you an email with a tracking link from the shipping provider. This link can be used on the shipping partner’s website to see where your order is located.

At our warehouse, tracking numbers are assigned to packages immediately. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours. All questions regarding the status of a package with a tracking number should be directed to the carrier.

Unfortunately, you are only able to use one credit card to make your purchase on AluPacific.com. However; you may use a AluPacific gift card and credit card combination for your purchase.

We offer the following payment methods: iDeal, Credit Card, PayPal, ApplePay, Google Pay, Amazon Pay Visa, Amex, Bancontant.

Returns will be booked and refunded within 14 days. The refund will be made according to the payment method used by you. If we need longer, we ask for your understanding. After the 14 days have expired, please contact our customer service with your shipment number. We will then immediately inquire about the status of your return.

After receipt of payment you will receive an order confirmation by mail. If you have not received an order confirmation, please check your spam folder first. If you don't find any mail there either, please contact our customer service. Please use the contact form or send us an email to: info@alupacific.com

When an order is completed, you will first receive an order confirmation. Once your order has been processed and shipped, you will receive an invoice and shipping confirmation, in which you will find the invoice attached.

Please check your spam folder. If you do not find an order confirmation there either, please contact our customer service at info@alupacific.com

You will receive a shipment notification with your tracking number via email as soon as your package has been handed over to the carrier

Unfortunately, an exchange for another color, size or item is only possible by placing a new order in the online store.

Please contact us as soon as possible at AluPacific.com. We will try to cancel the order or correct the errors in your information.

If you would like to return an item that you purchased on AluPacifc.com, please follow the instructions outlined below.

1. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
2. Contact info@alupacific for a prepaid shipping label.
3. Secure the prepaid shipping label Please make sure that the address to which it will ship is clearly legible.
4. Before sending the return shipment, please remove all extra labels from the outside of the package.
5. Present the package to any authorized shipping outlet.
6. Keep the Return Tracking Number for your return in order to monitor delivery status.
7. Once your item has been delivered, please allow 3-5 days processing time within the warehouse for them to inspect, scan and process the return. Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your bank statement.

Unfortunately, we do not accept exchanges at this time. If you wish to exchange a product, you must return the product by following the Return Instructions.

See the Lifetime Guarantee page

If you would like more information about a product you see on www.AluPacific.com, simply click on the product. This will take you to a Product Detail page that provides a complete product description.

Write a clear and concise answer to guide your customers.

Pleas visit how to set lock page

From the factory, all case locks are set to 0-0-0

For security reasons, the lock on your travelite case does not have a reset button. This would allow unauthorized persons to reset it and gain access to the contents.

Yes, but only Customs and the Transportation Security Administration (TSA) have these master keys. The key is only used so that the authority can open a suitcase without damage and check its contents in specific cases of suspicion.

Customs and TSA are under no circumstances authorized to issue or even lend this key to travelers.

Of course, AluPacific does not have such a key either.

Please do not be surprised: Our cases never come with a key, because the locks are opened and closed with a combination of numbers. You can read how to set your lock with your personal combination of numbers in the instructions enclosed with each case (see also the question "What is the factory setting for the case lock?"). There are master keys, but these are only available to customs or the TSA ("Transportation Security Administration").

Compare also the question "Are there master keys for TSA LOCK® security locks?"

AluPacific is located in The Netherlands in the city of Alkmaar all our stock is there so Delivery in Europe can be done very quickly.

All Products of AluPacific are designed, tested and put together in The Netherlands only the raw Aluminium shell is produced with our partners in China.

AluPacific is a Suitcase company from The Netherlands that exists sinds 1996.

No, AluPacific has it's own production and all our products are stored in our own warehouse in the Netherlands.

The best way to reach us is by email info@alupacific.com